Terms and Conditions





Budets Motor & Leisure Services.
VAT registration number is 144 8582 88

Unit 11 Bonville Business Centre
Bonville Road


Telephone: 0845 021 2390



1.1 You will be able to access most areas of our Websites without registering your details with us.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website or place an order.

2. Ordering from us

2.1 You are deemed to have placed an order with us by ordering via our online, telephone or in person checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will email you an order acknowledgement (a working email address must be given), detailing the products and or services and respective agreed prices of your order.
2.2 Our acceptance of an order takes place when we dispatch the order or start the work or provide the service. We will not dispatch your order until we have received a contact telephone number. When we dispatch the order or start the work or provide the service the order/sales contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3 We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain payment;
(c) if there has been a pricing or product description error;

(d)where a delivery address is outside the zone 1 UK mainland, inacurate or we have been unable to contact you for more than 48 hours to confirm details; 

(e) if you do not meet any eligibility criteria set out in these terms and/or if you do not accept our terms and conditions.

3. Pricing & Delivery

3.1 All prices include VAT at the current rates.
3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
3.3 Our prices are reviewed periodically and may change at any time but not after we have acknowledged your order.

3.4 We can accept payment via debit and credit card, via direct bank transfer or Paypal. A payment fees may be applicable and will be shown on your order prior to check out.  Please note that these fees are charged by the payment method provider and are not refunded in the event you cancel your order after checking out. We do not accept cash payments over £50.00 in value or payment by cheque at our stores.

3.5 Payment in full must be received before goods can be shipped, collected and removed from our premises or the premises of our suppliers.

3.6 UK Delivery Postcodes 

The postcode you provide for delivery and the delivery service you select whilst ordering on our website will affect the delivery cost and time scale of your order.  Different couriers treat certain postcodes particularly in the Zone 2 & 3 areas shown below differently from other couriers and consequently deliveries to zone 2, zone 3 & The Channel Islands postcodes are only available by prior arrangement. We reserve the right to not accept orders which are placed without the correct delivery option being selected or where delivery is uneconomic.

Zone 1 - All postcodes except those listed below.

Zone 2 - AB54, PA34,  PA37- PA39, PH19-PH26, PH30-PH40, PH49-PH50, IV1-IV28, IV30-IV32, IV36, IV40-49, IV51- IV56, IV63, KW1-3, KW5-14

Zone 3 - HS, KA27&28, KW15-KW15, PA41,42-PA49, PA60, PA61, PA62-PA76,PA77, PA78, PA80-PA88, PH41, PH42, PH43,PH44, ZE - All Northern Ireland, Isle Of Man and I-O-W postcodes.

Shipments to Zone 2, 3 & the Channel Islands may be available by special arrangement. Please call 0845 021 2390 prior to ordering in you wish a delivery to a Zone 2 or 3 postcode or to the Channel Islands .

We do not ship outside of the United Kingdom & Channel Islands.


3.7 Delivery Included Offer

Many of our products are offered for sale with Delivery Included. If the product you are ordering states that the price displayed includes delivery please select this option when ordering. This service however, is only offered to customers who provide a Zone 1 delivery postcode as detailed above. If your delivery postcode is not in the Zone 1 area and you select the Delivery Included delivery method we will be unable to accept your order.

3.8 Orders & Dispatch days

Orders received by telephone, in person or at our website  www.traderracks.co.uk  prior to 12 noon Monday to Friday (working days) are normally dispatched the same day via carriers-: Tuffnells, TNT, Royal Mail or direct from our suppliers via their couriers. Orders placed after 12 noon or during evenings or over weekends and public holidays are normally dispatched the following working day. If your order is urgent please call us on 0845 021 2390 prior to ordering to confirm the exact dispatch day. If your orders delivery has to happen on a given day please use our click & collect service to enable you to collect the goods in person. An email confirming the expected dispatch day will be sent (an active email address is required for this service) at the time of dispatch along with the courier details and tracking number if available.

3.9 Delivery Times

Delivery times are calculated in working days (Monday - Friday 0800 -1900 hrs and excluding bank holidays). It is sometimes possible to offer timed deliveries such as before Midday and before 9 am. For a quote please email info@traderracks.co.uk or call us on 0845 021 2390 stating the product you are interested in ordering and the delivery address.

3.10 Can't wait in for delivery?

All shipments do require a signature. In the event you can't wait in, please leave a signed note for the courier driver with instructions on where the delivery can be left safely. Please note any goods that are required to be "left safe" are done so at the customers risk.

3.11 Missed Deliveries

If you are out when the courier arrives you will be left a card outlining options. Delivery will automatically be rescheduled for the following day unless you contact us or call the courier on the number detailed on their card to arrange a different delivery day. A maximum of 2 delivery attempts will be made at which point the goods will be returned to sender. You can arrange a new delivery at a nominal additional delivery charge by contacting us.

3.12 Refused deliveries

If your order is refused at the point of delivery or has had two delivery attempts it is deemed to have been delivered for contractual purposes. Your order will be returned to sender and if a new delivery is not ordered within 48 hours of the second delivery attempt / refusal, your order will be deemed to be delivery refused and cancelled. A 40% of the order value charge will be deducted from your order refund to cover the costs of return carriage and administration.

3.13 Minimum Delivery Charges

UK Mainland (zone 1) Shipping (normally two to three working days) is included in the price displayed of products on orders over £75.

Orders under £75 can be shipped via standard delivery from £9.00 depending on weight/size of order.

Express* ( Next working day) Delivery from £16.99 depending on weight of order/product size

* Please note that whilst, in most instances, Express Delivery orders normally arrive the following working day it is NOT guaranteed. Do not place your order if you are unable or willing to accept the delivery on a subsequent day if your order is delayed by events beyound our control. As is the case with all carriers, very occasionally, delays may occur, in such cases the goods will normally arrive the following working day. We cannot however, be held responsible for any delivery delays or consequential loss arising from matters outside of our control.

Delivery and dispatch is subject to stock availability and we will contact you as soon as possible if we foresee any kind of delay. 99.9 per cent of deliveries occur as planned, occasionally however, deliveries are affected by events such as traffic jams, bad weather, human error, breakdowns etc. There is therefore, no such thing as a "guaranteed" delivery from any supplier. If you order is critical for a set day we would suggest you choose our click & collect service to enable you to collect the goods in person.


4. Order Cancellation and Returns Policy

4.1 All orders (except bulk and made to order, orders) can be cancelled by the customer anytime within 30 calendar days of purchase. Cancellations received upto 14 calendar days after delivery (the cooling off period) can be returned at the customers expense* and received back within 14 calendar days of the cancellation for a full refund of the price paid for the goods** (in an unused and/or same condition as supplied).

*If the reason for the cancellation/return is that the goods are either defective or incorrectly supplied, we will arrange for the goods to be collected/swapped over or repaired at our expense, or if agreed with yourselves in advance, for smaller items we will refund the standard rate return postage.

** Where the customer has requested and paid a premium for a special delivery service (Express, Next Working day, AM Guaranteed, Saturday delivery, Highlands, Channel Islands etc.) the delivery premium paid will not be refunded*

4.2 Items received back after the 14 calendar day return carriage period detailed above will be subject to deduction of the outward carriage/delivery charges (whether detailed on the order or not). Typically £10 - £15.00. For long (1.5m +)/large amounts/heavy items this is more likely to be £45.00 +

4.3 Orders cancelled after the 14 calendar day (The cooling off) period and before 30 calendar days of purchase, will be accepted subject to a 25% handling/restocking and outward carriage charges provided that the products are received within 14 calendar days of the cancellation being agreed in writing. We do not accept order cancellations after 30 days of purchase and returned items after 44 days.

Before any order cancellation can be accepted or goods can be returned you must notify us in writing and receive a returns number.

4.4 After delivery or fitting, unless the goods supplied were either defective or incorrectly supplied or fitted, any costs associated with return/repair of the product will be deducted from the refund. If the goods returned are received by us in (a) not their original packaged condition, (b) damaged, (c) misused, (d) showing obvious signs of use or with (e) parts missing, we reserve the right to contact you and make an appropriate deduction off the original purchase price.

4.5 Any mail order item returned must be packaged in their original packaging and packaged securely in the same way that they were sent in order to avoid damage in transit. If the goods arrive with us in a damaged state due to improper packaging it will be deemed to be the responsibility of the customer.

4.6 Returned made to order  items (as detailed in the website product description) and bulk (2 or more of the same item) are subject to a 40% handling, re-stocking charge as well as the  outward carriage charge.

4.7 Return orders (subject to clauses 4.1, 4.4 and 4.6) that were fitted to the customers vehicle will be refunded less the fitting charge. If the fitting of our products or services require cuts or drilling to the customers vehicle this will be pointed out prior to commencement of works and the customer accepts that if the order is subsequently cancelled/returned Budets Motor & Leisure Services cannot accept responsibility to make good these cuts or holes.

4.8 Please be aware that the cost of us arranging collection of items by our carriers is much higher than the original cost of delivery that may be stated on your order confirmation. If goods were received as one package they must also be returned as one package.

The provisions of clause 4 does not affect your statutory rights.


5.1You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies. 
5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
5.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
5.4 Any rights not expressly granted in these terms are reserved.


6.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


7.1 Other than personally identifiable information, which is covered under the Privacy Policy. Any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
7.2 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
7.3 You may not misuse the Website (including, without limitation, by hacking).
7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.


8.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
8.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the our logo
(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e)you do not otherwise use any Budets Motor & Leisure Services trade marks displayed on this Website without our express written permission;
(f) You do not link from a website that is not owned by you; and
(g) Your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.
8.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.


9.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
9.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.


10.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website, Delayed delivery or Wrongly supplied parts, or in connection with the use, inability to use or the results of use of this Website, Delayed deliveries or Wrongly supplied parts, or any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
10.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
10.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
10.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


11.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
11.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


12.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
12.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
12.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

13. Customer Vehicles

13.1 Customer vehicles left at our premises must be properly insured at all times.

13.2 Customer vehicles are left on our premises at the customers own risk.

13.3 If the fitting of our products or services require cuts or drilling to the customers vehicle this will be pointed out prior to commencement of works and the customer accepts that if the order is subsequently cancelled Budets Motor & Leisure Services cannot accept responsibility to make good these cuts or holes.

14.  Unsolicited Goods

Unsolicited goods may not be treated as a gift. You have duty to return the goods to us or make them available for collection at our expense.